wagi Privacy Policy

1. Introduction

wagi ("wagi," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the wagi online gaming platform at wagi.pro. This Privacy Policy ("Policy") describes how wagi collects, uses, stores, shares, and protects personal information in connection with your use of the wagi Platform and all associated services.

This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using the wagi Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. If you do not agree with this Policy, please discontinue use of the wagi Platform immediately.

2. Personal Data We Collect

wagi collects the following categories of personal data from players and visitors:

Identity and Contact Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., passport number, SSS, PhilHealth, or driver's license number)

Financial Data:

• GCash or PayMaya mobile wallet number
• Bank account details for BPI, BDO, or Metrobank transfers
• Transaction history including deposits, withdrawals, and wager amounts in Philippine Peso (₱)

Technical and Usage Data:

• IP address, device type, browser type, and operating system
• Pages visited, session duration, and clickstream data
• Game activity logs, bet history, and session timestamps
• Geolocation data (country/region level) to verify jurisdictional eligibility

Communications Data:

• Records of your communications with wagi customer support
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

wagi collects personal data through the following means:

• Direct collection: Information you provide when registering your wagi account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the wagi Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from our security partners.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with our licensing obligations.

4. Purpose of Processing

wagi processes your personal data for the following purposes:

• Account management: To register, verify, and maintain your wagi player account.
• Age and identity verification: To confirm that you meet the 21+ age requirement and to comply with KYC obligations under Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173).
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access.
• Customer support: To respond to your inquiries, complaints, and support requests.
• Platform improvement: To analyze usage patterns and improve the wagi Platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers and updates about wagi, subject to your consent and opt-in preferences.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, wagi processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the wagi Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting support.

6. Data Sharing and Disclosure

wagi does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions.
• KYC and identity verification providers: Third-party services that assist wagi in verifying player identity and age in compliance with Philippine regulations.
• Fraud prevention and security partners: Service providers that help wagi detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulation.
• IT and platform service providers: Cloud hosting, data analytics, and customer support technology providers who process data on wagi's behalf under strict data processing agreements.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by wagi are required to implement appropriate technical and organizational measures to protect your personal data and are prohibited from using it for any purpose other than providing services to wagi.

7. Data Retention

wagi retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent, plus an additional period as required for compliance purposes.

Upon expiry of the applicable retention period, wagi will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

wagi implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wagi Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication options for player accounts.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While wagi takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your wagi login credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wagi:

• Right to be informed: The right to know how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data wagi holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact wagi's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Cookies and Tracking Technologies

wagi uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with the wagi Platform, helping us improve performance and user experience. These are only set with your consent.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wagi Platform. wagi does not use cookies to serve third-party advertising.

11. Minors and Age Restriction

The wagi Platform is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR regulations governing online gaming in the Philippines. wagi does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the wagi Platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

wagi reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the contact details associated with their wagi account, or by posting a prominent notice on the Platform. The revised Policy will take effect on the date specified in the notice. Your continued use of the wagi Platform after the effective date constitutes your acceptance of the updated Policy.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wagi, please contact our Data Protection Officer:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 days for data subject rights requests; within 24 hours for general privacy inquiries

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. For more information, visit the NPC's official channels through Philippine government resources.